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Cancellation Policy: Because we reserve this time specifically for you and operate by appointment only, we kindly ask for at least 72 hours’ notice. We understand emergencies happen and are happy to accommodate when possible. This helps ensure we can continue offering flexible, personalized care to all of our clients.
Rescheduling Policy: If you need to reschedule your appointment we kindly ask for at least 72 hours' notice. We understand emergencies happen and are happy to accommodate when possible. We ask that all appointments needing rescheduled are done so in a timely manner. If they are not rescheduled within 1 week of the time of cancel/reschedule, you may be subject to paying the full consultation/visit amount again. It is your responsibility to reach out to make those changes to your appointment. You can reach us by text, phone, email.
Refund Policy: Payments are non-refundable. Any services rendered after are also non-refundable. We want you to be happy with your service and will do everything possible to make that happen for you. Please reach out if you have questions about refunding.
Please Note: If you have Kentucky Medicaid, per KY law, we are unable to see you as a Direct Primary Care patient.

